FREQUENTLY ASKED QUESTIONS
How much will it cost for furniture to be delivered to me?
Large items such as beds, sofas, cabinets, etc. require white glove delivery service from our warehouse in Los Angeles to your home. The cost varies depending on which items you order and where you are located. To obtain a delivery quote, please email us at orders@gracehomeshop.com with the items you would like to order and the complete address where they will be delivered. Once your order is placed, we will contact you when your items are ready to ship and provide an approximate delivery date. The furniture will be unwrapped, inspected, and set up with all packing materials removed. We coordinate this service as a courtesy and you will be responsible for paying the delivery service directly.
How are accessories and small items shipped?
Accessories, lamps, pillows, etc. will be shipped via UPS or FedEx ground. If you need an item sooner, please call or email us. We carefully wrap all of our items to make sure they reach you in excellent condition. Our shipping charges include all packaging materials, labor and insurance.
Do you ship internationally?
At this time we cannot ship directly to an international destination. Please call our store (310) 476-7176 for information on how to purchase and receive our products at an international address.
What is COM?
COM stands for "Customer's Own Material." Our upholstery is priced as shown and in COM. You or your designer can send us fabric to upholster our pieces with, or work with one of our designers to select a fabric.
Refunds & Returns
All sales are final, so please ask any questions before ordering. We are pleased to email additional measurments or photos. We offer a 100% refund or product replacement on defective or damaged non-custom items. All defects and damage must be reported within 5 days of receiving merchandise. All furniture items in the Grace Home Collection are custom made. Custom furniture orders are non-refundable but will be repaired or replaced if they are damaged during shipping. We recommend obtaining finish samples or fabric swatches to be certain of color and texture before placing a custom furniture order.